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Indore Airport: Indore Airport got second rank from getting full marks in six facilities

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Devi Ahilyabai Holkar Airport of Indore has achieved second rank in the country by improving passenger facilities in the last quarter of 2024. This ranking is found in the survey report of Airport Service Quality (ASQ).

By Prashant Pandey

Publish date: Mon, 03 Feb 2025 09:44:56 AM (IST)

Updated date: Mon, 03 Feb 2025 09:50:49 AM (IST)

In the survey conducted at 31 facilities at the airport, Indore Airport got better marks in 29 facilities. File photo

Highlights

  1. Indore Airport scored 4.96 points, only 0.01 points from Trichy.
  2. 6 facilities got full five points, two facilities got less marks.
  3. The airport improved the investigation facilities, the introduction of Digiatra.

New Duniya Representative, Indore. Devi Ahilyabai Holkar Airport has achieved second rank in the country by improving passenger facilities in the last quarter of 2024. This ranking is found in the recently released Airport Service Quality (ASQ) survey report.

In the survey conducted on 31 facilities, Indore got better marks in 29 facilities. Only two facilities have scored less than the previous quarter. There were six facilities where the passengers gave the entire five points.

Just 0.01 points less than Trichy Airport

Indore is second in the Airport Service Quality (SQ) survey report released by Airport Council International (ACI). The airport scored 4.96 points in the quarter of October to December. It is just 0.01 points less than the first place Trichy Airport.

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In the first and second quarter of 2024, Indore Airport was ranked 12th out of Top-10, but in the third and last quarter, Indore reached the second position in six months by improving passenger facilities in the third and last quarter.

Airport director VK Seth says that passengers are constantly trying to provide better facilities. In this quarter, there will be an effort to improve the first place in the facilities which have got less marks.

Low points in two features

Only two facilities at the airport were cleanliness and environment where less marks have been scored. Both these facilities scored 0.01 less marks than the third quarter. Here too, Indore could reach the first place if the numbers increased.

Six facilities were ease of passing through safety screening, waiting time on passport control, ease of passport control staff, ease of connecting other flights, washroom-toilet hygiene, restaurant-cafe facility.

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Investigation facilities improved

Investigation facilities have been improved in six months of the past at Indore Airport. The investigation process of passengers was made face -based by introducing a digia. At the same time, the investigation process of luggage has become easier with the introduction of line baggage system.

Now the goods do not have to be checked before the check-in counter. Passengers directly give goods at the check-in counter and the goods pass through the system through conveyor belt. With this, passengers do not need to lift the goods again and again.

(Tagstotranslate) indore airport

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Sonu Kumar
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